Privacy & Cookies Notice

Advanz Pharma Services (UK) Limited (“Advanz Pharma” or “we”) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share, and use personal information about you when you interact with this website (“Website”), and how you can exercise your privacy rights.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the end of this Privacy Notice.

What does ADVANZ PHARMA do?

Advanz Pharma is a specialty pharmaceutical company headquartered in London, with a strategic focus on providing complex medicines across Europe. With a presence in nearly 100 countries, Advanz Pharma is committed to supporting healthcare professionals through accessible, up-to-date resources, including this Website.

What personal information does ADVANZ PHARMA collect and why?

The personal information that we may collect about you broadly falls into the following categories:

Information that you provide voluntarily

This Website does not actively collect personal information through forms, registrations, or subscriptions. Users who wish to get in touch or request support are directed to our global corporate website, where personal data may be collected in accordance with that site’s privacy notice. No contact forms or interactive submission fields are hosted on the Website. For some countries (e.g. Germany, the Netherlands), the Website includes a login area that allows patients to access product-specific materials. Patients gain access using information printed on the product packaging. No personal data is requested, entered, stored, or processed as part of this login function. Users do not create accounts, and no login credentials are retained by Advanz Pharma. If you reach out to us through any communication channels, such as email, telephone, or web forms, we may retain a record of that correspondence or interaction. The nature of the personal information requested, and the specific purpose for collecting it, will be clearly outlined at the point of collection, ensuring transparency regarding how your data will be used.

Information that we collect automatically

When you visit our Website, we may automatically collect certain information from your device. In some jurisdictions, including countries in the European Economic Area (the “EEA”), this information may be considered personal information under applicable data protection laws.

Specifically, the information we automatically collect may include information like your IP address, device type, unique device identification numbers, browser-type, language settings, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed, links clicked, referral sources, and session duration.

We use this information to maintain and improve the technical performance, security, and accessibility of the Website, as well as to generate aggregate statistics on usage trends. This helps us better understand the behavior and interests of visitors to our Website, including where they originate from, and which content resonates most with them. The insights we derive are used to enhance and tailor the quality, functionality, and relevance of our Website to better serve our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under “Cookies and similar tracking technology” below.

Information that we obtain from third party sources

In general, the Website does not actively collect or rely on personal data obtained from third-party sources. Occasionally, we may receive personal information about you from third-party sources, such as professional bodies, partner organizations, or other entities engaged in related services. This will only occur where we have verified that these third parties have obtained your consent or are otherwise legally authorized to share your personal information with us.

The types of information we collect from third parties include details about your professional and academic history and we use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you.

We will use the personal information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information.

Whom does Advanz Pharma share my personal information with?

We may disclose your personal information to the following categories of recipients:

to our group companies, third party service providers and partners: We may share your personal information with our affiliated companies, trusted third-party service providers, and partners who assist in delivering, operating, or securing our Website. This may include entities that provide data hosting, content management, security services, and analytic tools to support, improve, or maintain the functionality of our Website. All such data processing will be carried out for the purposes described in this Privacy Notice, or as otherwise communicated to you at the point of data collection.
to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, or (ii) to exercise, establish or defend our legal rights.
to a potential buyer (and its agents and advisers) in connection with any proposed purchase, restructuring, financing, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
to any other person with your consent to the disclosure.

Legal basis for processing personal information

Our legal basis for processing the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

Generally, we process your personal information when one of the following conditions applies:

Consent: We may process your data when you have given your explicit consent, such as when interacting with cookie preferences on our Website or accessing external platforms where personal data is submitted voluntarily (e.g. via our global site).
Performance of a Contract: Although the Website does not offer account-based services or direct transactions, processing may be required in connection with product-related services available via linked platforms or communications facilitated through our global contact channels.
Legitimate Interests: Processing may be required to fulfill our legitimate business interests (for example, ensuring the proper technical functioning and security of the Website, or understanding visitor use through analytics), provided that these interests do not override your fundamental data protection rights and freedoms.
Legal Obligations: We may process your data to comply with a legal obligation, for example, retaining certain technical logs or complying with applicable product safety and regulatory frameworks.

Where we collect personal data to comply with a legal requirement or fulfill a contractual obligation, we will make the necessity of processing such data clear at the point of collection, including whether it is mandatory and the potential consequences of not providing it.

Similarly, if we process your data based on our legitimate interests or those of a third party, we will communicate those interests at the relevant time.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under “How to contact us” below.

Cookies and similar tracking technology

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Advanz Pharma) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

On our Website, we use both first-party and third-party cookies for several reasons:

Essential or strictly necessary cookies: Certain cookies are crucial to the functionality of our Website. Without these cookies, core website services may not work as intended. For instance, they may enable secure page navigation or access to restricted content. These cookies do not store any personally identifiable information.
Analytics cookies: We utilize these cookies to gain insights into how users interact with our Website. They provide statistical information such as the number of visitors, the pages visited, and how users move around the site. This allows us to improve the content and services we provide.

The specific types of first and third-party cookies served through our Website and the purposes they perform are described below:

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas. For more details on the essential website cookies we use and the respective retention periods, please refer to the consent preferences center on our Website.

Because these cookies are strictly necessary to deliver the Website to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described below under "How can I control cookies?".

Analytics cookies: These cookies allow us to understand how visitors interact with our Website by collecting and reporting information anonymously. This helps us improve the user experience and Website functionality. For these purposes, we use Google Analytics.

Google Analytics is a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The cookies used for that purpose generate information about your use of this Website and will normally be transferred to a Google server and stored there.

Google uses this information on our behalf to analyze your use of our Website, to compile reports about the Website activities, and to provide further services that are connected with the use of this Website and of the internet for the Website operator. IP addresses that Google Analytics transmits from your browser will not be combined with other data from Google.

You may prevent that the cookies required by Google Analytics be stored on your computer by changing the settings of your browser software; however please note that you may not be able to fully use all functions of this Website in this case.

If you wish to obtain more information on type, scope and purpose of the data collected by Google, we recommend reading their data privacy provisions.

Cookies not used on this Website

We do not use marketing or unclassified cookies on our Website. Our focus is solely on enhancing your user experience and ensuring the Website functions as intended.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. For specific information on the types of cookies used and their respective retention periods, please refer to the consent preferences center available through the cookie banner on this Website. You can further set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

Commitment to Children’s Privacy

To protect children’s personal information and to meet the standards of the Children’s Online Privacy Protection Act (“COPPA”) in the US, we do not knowingly collect any personal information from children under the age of 13. This Website is a general audience website and is not geared toward children.

In addition, we do not collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Website only with the involvement of a parent or guardian and should not submit any personal information to us.

Other country specific rights may apply to individuals in other jurisdictions. For more information, please contact us using the contact details provided under “How to contact us” below.

How does Advanz Pharma keep my personal information secure?

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you through our Website. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems. We restrict and limit access to personal information only to those of our employees or authorized service providers who need it to carry out their business functions for Advanz Pharma, and our employees understand their requirement to safeguard personal information and prevent its unauthorized access, disclosure, or use. We also require each of our authorized service providers who need such information to safeguard against such unauthorized access, disclosure or use. If this Website requires you to log in with a username and password, you are responsible for keeping your credentials confidential. Make sure you keep them in a safe place and do not share them with others. Always remember to logout after your session ends to ensure that other people cannot access your account information.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, our website servers are located in the EU and the UK, and our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice and the applicable privacy laws.

Data transfers between Advanz Pharma group companies, including between group companies in different countries and to third-party service providers and partners, are covered by agreements which require the data recipients to protect personal information that they process by adequate technical and organizational safeguards. Where data is transferred from an EEA to a non-EEA country, these include implementing the European Commission’s Standard Contractual Clauses.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). This includes technical and analytical data collected via cookies or similar technologies. For specific information on the types of cookies used and their respective retention periods, please refer to the consent preferences center available through the cookie banner on this Website.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Your data protection rights

You have the following data protection rights:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under “How to contact us” below.
In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under “How to contact us” below.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time with effect for the future. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you believe your data has been collected inappropriately, you have the right to complain to a competent data protection authority about our collection and use of your personal information.

Your California Privacy Rights

Under California’s “Shine the Light” law, California residents who provide Personal Information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2018 will receive information regarding 2017 sharing activities). To obtain this information from Advanz Pharma, please send an email message to info@advanzpharma.com with “Request for California Privacy Information” on the subject line and in the body of your message. Advanz Pharma will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

Other country specific rights may apply to individuals outside of the EEA. Please contact us using the contact details provided under “How to contact us” below.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes to the data processing activities we perform if this is required under
applicable data protection laws. Otherwise, your continued use of the Website after such change constitutes your agreement to the revised Privacy Notice.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the end of this Privacy Notice.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details:

Advanz Pharma Services (UK) Limited, Dashwood House, 2nd Floor, 69 Old Broad Street, London, EC2M 1QS or enquiries@advanzpharma.com

Last updated: 16 April 2025